Introduction to Duty of Care in Health and Social Care Settings

CU235P/CT235 Introduction to bend of Care in health and Social Care or Childrens and Young Peoples Settings 1. Undestand the implications of responsibleness of Care. 1. 1 Define the term duty of aid. Duty of care is an obligation that a soul/health care worker kneads towards others and public with watchfulness, attention and caution in a reasonable and civilized way. SU needs to turn in that his welfare, safety and interest are put in the centre of attention of any health care organisation. 1. 2 Describe how duty of care affects own work role.Every health care worker has a duty to act accordingly non just towards the clients but in addition their co-workers, other health care professionals and themselves. following GCSS Code of fare keeping knowledge and skills up to date not undertaking procedures outside own competences acting in the best interest of clients ensuring health, safety, welfare of clients adhere to companies policies and procedures 2. bring in support available for addressing dilemmas that whitethorn purloin almost duty of care. 2. 1 Describe dilemmas that may arise between the duty of care and an man-to-mans rights.Despite all the efforts of healthcare providers to en undisputable an undivided recieves the best possible care there might arise conflicts and dilemmas between healthcare worker and SU. Those conflicts may include refusing a meal, pillowcase of activity, refusing medicament or a treatment. Arising conflicts should be refractory as quickly as possible in a most satisfactory matter for both sides. The Human Rights Acts states that every person has the right to answer about own life, they can refuse the treatments and medication they recieve.It is essential to explain why they need that busy care and make them aware of pros and cons. 2. 2 exempt where to get additional support and advice about how to declaration such dilemmas. The Line Manager is the first person to turn to in any doubt. Family and friends of an Individual may be able to help. Other healthcare providers have-to doe with in care of an Individual. 3. Know how to respond to plaints. 3. 1 Describe how to respond to complaints. If an Individual is dissatisfied with provided care, he has the right to complain.Every company should have easy to entrance m maveny complaints procedure. When dealing with a complain on one to one basic healthcare worker should gather up the individual to a quiet and safe place, hear to an Individual carefully, be serious and polite, try to quiet down the situation and apologise if necessary, inform an Individual about complains procedure. After the conversation with an Individual the healthcare worker should inform the manager. 3. 2 Identify the master(prenominal) points of agreed procedures for handling complaints.Every complain should be taken seriously and all the actions following a complain should be as quick as possible. If its not possible to solve the problem straight afterwards a complain, the manager should be informed. The contact with an Individual complaining should be polite and symphatetic. After lecture the problem through the management should come up with a path of actions to solve the problem and answer another meeting with the Individual to make sure the solution is satisfactory. All complains should be documented.